Complaints Policy

At Linden Lodge Dental Practice, we are committed to providing a high standard of care and excellent customer service. If you are unhappy with any aspect of the service you have received, we want to hear from you so we can resolve the matter promptly and fairly.

Our Commitment

We treat all complaints seriously and aim to investigate every concern thoroughly, impartially, and confidentially.

How to Make a Complaint

You can contact us using the details below:

Telephone: 0208 683 2306

Email: lindenlodgedp@icloud.com

Please include:

• Your full name
• Contact details
• Details of your complaint
• Any relevant dates or supporting information
• Your preferred outcome

What Happens Next?

We will:

• Acknowledge your complaint as soon as reasonably possible.
• Investigate the matter fairly and thoroughly.
• Keep you informed throughout the process.
• Provide a written response once our investigation has been completed.

If additional time is required, we will explain why and keep you updated.

Continuous Improvement

Every complaint is reviewed to help us improve our services and maintain the highest standards of patient care.